Communication is the Icing on the Cake! A V.I.P. Home Services Customer Journey!
Warren Smith and Vea Johnston first met Jill and Andrew in Feb 2015, when they obtained their services for a garden overhaul/tidy up due to a period of neglect.
"After engaging them both we could not have been happier with how diligently they cared for our garden and bought it back to life, with the added bonus of ongoing advice on how to care and improve our garden, which we found invaluable. On top of this, we found communication with Warren and Vea exceptional and truly refreshing!
When they moved onto create their new V.I.P. Home Services National Franchise Fencing and Home Maintenance they put us in touch with Alastar Ellerton, a new V.I.P. Lawns and Gardens Franchise Owner. Wow - what another marvelous experience Alastar, not only was he a hard worker with a great work ethic, he also was another fantastic communicator, we could not have been more delighted.
Our Picket fence in our front yard, basically was "on the ground" so we needed a replacement, we contacted Warren who put us in touch with Justin – V.I.P. Fencing. We found Justin's quote to be not only clear in its description as to what it was we were getting but a very fair and reasonable price, so we were more than happy to engage Justin to build us the new picket.
We have to say, when Justin arrived with Alastar on site, we discovered that Alastar had moved over from Lawns and Gardens to Fencing and was training with Justin on OUR job, we were most pleased to have him working for us again!"
The fence that Jill and Andrew chose was a Capped picket, exposed Cypress post with pyramid top, front feature fencing with matching gate, it was a tricky fence as the original fence was at various levels, so V.I.P. advised our clients that we would build it so the top was all the same level which is more pleasing to the eye and there also were tricky angles at the properties entrance but the entrance was an important feature so we needed to ensure this look was maintained. Justin and Alastar went further to fully complete the fence by painting it for Jill and Andrew.
“We are truly happy with the result of our properties frontage; the new fence and gate has not only lifted the street appeal of our home but it is strong and sturdy as well”
cont... Nothing was too hard for him. He has a great eye for suggesting what is going to work best if you need help deciding how your fence should look. Everything was cleaned up when finished and even took some of our old timber left lying around. Jordie helped mum bring her groceries in, both men could not be more helpful. I challenge you to find a more professional and charming service who will do such a quality build. Very happy customers,
- Tammy & Dean (Fencing Services Mount Martha)
Walter and his team have been creating beautiful and sturdy fences for us for more than 10 years. Walter is very professional and his workmanship is excellent. He is prompt, reliable and competitive.
- Vanessa (Fencing Services Surrey Hills)
We had a side paling fence done today by Alastar and the team and the job was Amazing! It looks fantastic everything is nice and neat and the job just looks terrific! The customer service was outstanding too he returned my call promptly, arrived on time and when he said he would for the quote and when it came time to do the job. Great communication and no mucking around. Highly recommend these guys! Thank you so much Alastar and boys at VIP!!!
- Chris and Tennile (Fencing Services Mount Eliza East)
Thanks Bryan and Karen for the professional work installing our glass pool fencing. Bryan did an amazing job working in the heat to make sure our fence was perfect. We are extremely happy and your quote was very competitive, would definitely recommend you to anyone who is looking for perfection at a reasonable price. The only tradesman that arrived on time and cleaned up after he finished. SUPER HAPPY.
- Debra (Fencing Services Port Kennedy)
cont... Shaun performed an extremely tricky job perfectly and with a smile. The new fences look fantastic - and the old vines look better than ever. Not only did we get a better result than we thought possible, but Shaun was highly professional in every way and a pleasure to work with. Thank you very much Shaun and VIP Home Services. Hugely recommend!
- Sarah and Jason (Fencing Services Canterbury)
We have just had Terry Smith redo our back fence. It was difficult to do as it was flush with the back shed. A brilliant job was done. Concrete Foundations dug deep and erected. Fence looks good , Two days taken to erect ; no corners cut with work. A lovely man to have on your property with no concern re your home safety with an unknown man. Will certainly have Terry back to do carpentry maintenance when required. I am someone who is very fussy about having strangers on our property. Will certainly have Terry back to do any carpentry jobs.
- Ann and Tony (Fencing Services Kew East)
Thanks Mark for all the job have been done, it 's great ,we are very happy, thanks again and have a nice weekend, from Lina
- Lina (Fencing Services Glen Waverley)
Excellent job done by Ben from V.I.P. services..highly recommend for future jobs. Professional and had pride in his work.
- Nola (Fencing Services Epping)
I had an excellent experience using this company. Friendly, professional, helpful and on time. I would definitely recommend to my friends. Thanks Clint on a great job!
- Tonya L (Fencing Services Essendon)