Communication is the Icing on the Cake! A V.I.P. Home Services Customer Journey!
Warren Smith and Vea Johnston first met Jill and Andrew in Feb 2015, when they obtained their services for a garden overhaul/tidy up due to a period of neglect.
"After engaging them both we could not have been happier with how diligently they cared for our garden and bought it back to life, with the added bonus of ongoing advice on how to care and improve our garden, which we found invaluable. On top of this, we found communication with Warren and Vea exceptional and truly refreshing!
When they moved onto create their new V.I.P. Home Services National Franchise Fencing and Home Maintenance they put us in touch with Alastar Ellerton, a new V.I.P. Lawns and Gardens Franchise Owner. Wow - what another marvelous experience Alastar, not only was he a hard worker with a great work ethic, he also was another fantastic communicator, we could not have been more delighted.
Our Picket fence in our front yard, basically was "on the ground" so we needed a replacement, we contacted Warren who put us in touch with Justin – V.I.P. Fencing. We found Justin's quote to be not only clear in its description as to what it was we were getting but a very fair and reasonable price, so we were more than happy to engage Justin to build us the new picket.
We have to say, when Justin arrived with Alastar on site, we discovered that Alastar had moved over from Lawns and Gardens to Fencing and was training with Justin on OUR job, we were most pleased to have him working for us again!"
The fence that Jill and Andrew chose was a Capped picket, exposed Cypress post with pyramid top, front feature fencing with matching gate, it was a tricky fence as the original fence was at various levels, so V.I.P. advised our clients that we would build it so the top was all the same level which is more pleasing to the eye and there also were tricky angles at the properties entrance but the entrance was an important feature so we needed to ensure this look was maintained. Justin and Alastar went further to fully complete the fence by painting it for Jill and Andrew.
“We are truly happy with the result of our properties frontage; the new fence and gate has not only lifted the street appeal of our home but it is strong and sturdy as well”
To Whom it may concern, We are absolutely thrilled to have had the pleasure of working with Angelo (Ange). We were so lucky Ange was able to fit our job in due to a cancellation. Ange went above and beyond to ensure that both ourselves and our neighbours were happy throughout the whole process. He worked back during the week and was there on the weekend. The fence was completed on-time even though there was some lost time initially. Ange you are a credit to yourself and the VIP brand. I will certainly be recommending Ange and VIP to all my friends and family. All the best mate and Merry Christmas
- Cam and Meg (Fencing Services Vermont)
"Thoroughly professional and courteous from quote stage to installation to final cleanup could not recommend brian and karen highly enough. Thorough professionals in every element of customer service and bloody nice people to go with it." Facebook Review
- Darryl (Fencing Services Parmelia)
Terry Smith provided a thorough service. He was knowledgeable in his field. I would recommend him to anyone that need their fence installed or repaired.
- Thuy (Fencing Services Blackburn)
Dear Walter, Thank you for all your hard work and attentiveness to our property and garden. We have appreciated the courtesy you have demonstrated toward us; both you and your colleague, David, are gentlemen. We have no hesitation in recommending you to others and will keep you in mind for any future work. Kind Regards, Daniel and Sally B
- Daniel and Sally (Fencing Services Box Hill Sth)
Clint is amazing with his work. Super easy to deal with and his work speaks for itself. 100% recommendation from me.
- Connor (Fencing Services Melbourne)
We wholeheartedly recommend Shaun Smiley and VIP Home Services for their excellent fencing work. We were delighted with the high quality result, the meticulous attention to detail, the efficiency and timeliness of the work, the professionalism, the value for money - and also (importantly) with the whole process, as Shaun and VIP were an absolute delight to deal with. Shaun completed two boundary fences on either side of our residential property. It was a complex job involving a heritage property, working with 3 separate property owners, and huge old vines completely covering the existing fences which we wanted to preserve. to be cont...
- Sarah and Jason (Fencing Services Canterbury)
Bryan was really good, professional, helpful and his quote was the best that I’ve got.
- Clare (Fencing Services Greenwood)
Sid and his team were great with a friendly and professional can-do approach to our fencing job
- Mark (Fencing Services Brunswick)
Hi Warren and Jordy, Thank you so much for all you did at the house on Friday. It was a pleasure to meet you both, you worked efficiently and solved problems effortlessly. I really appreciate all you did.
- EvelynP (Fencing Services Essendon)