Communication is the Icing on the Cake! A V.I.P. Home Services Customer Journey!
Warren Smith and Vea Johnston first met Jill and Andrew in Feb 2015, when they obtained their services for a garden overhaul/tidy up due to a period of neglect.
"After engaging them both we could not have been happier with how diligently they cared for our garden and bought it back to life, with the added bonus of ongoing advice on how to care and improve our garden, which we found invaluable. On top of this, we found communication with Warren and Vea exceptional and truly refreshing!
When they moved onto create their new V.I.P. Home Services National Franchise Fencing and Home Maintenance they put us in touch with Alastar Ellerton, a new V.I.P. Lawns and Gardens Franchise Owner. Wow - what another marvelous experience Alastar, not only was he a hard worker with a great work ethic, he also was another fantastic communicator, we could not have been more delighted.
Our Picket fence in our front yard, basically was "on the ground" so we needed a replacement, we contacted Warren who put us in touch with Justin – V.I.P. Fencing. We found Justin's quote to be not only clear in its description as to what it was we were getting but a very fair and reasonable price, so we were more than happy to engage Justin to build us the new picket.
We have to say, when Justin arrived with Alastar on site, we discovered that Alastar had moved over from Lawns and Gardens to Fencing and was training with Justin on OUR job, we were most pleased to have him working for us again!"
The fence that Jill and Andrew chose was a Capped picket, exposed Cypress post with pyramid top, front feature fencing with matching gate, it was a tricky fence as the original fence was at various levels, so V.I.P. advised our clients that we would build it so the top was all the same level which is more pleasing to the eye and there also were tricky angles at the properties entrance but the entrance was an important feature so we needed to ensure this look was maintained. Justin and Alastar went further to fully complete the fence by painting it for Jill and Andrew.
“We are truly happy with the result of our properties frontage; the new fence and gate has not only lifted the street appeal of our home but it is strong and sturdy as well”
Sid was prompt, courteous and professional from the moment I contacted him for a quote to build a new fence. He and his partner built a great, solid new fence for us within 3 days, as promised. I highly recommend Sid and VIP
- Rachel (Fencing Services Macleod)
cont.. We would recommend your services without hesitation and to this end we will be engaging you again in the immediate future for work to the fencing and gates at the front of our property. Thank You again Matt.
- Philip & Patricia M (Fencing Services Pascoe Vale Sth)
Walter and his team have been creating beautiful and sturdy fences for us for more than 10 years. Walter is very professional and his workmanship is excellent. He is prompt, reliable and competitive.
- Vanessa (Fencing Services Surrey Hills)
Congratulations to Mark from VIP Home Services fencing for the completion of our classy new Colorbond Fence. Mark integrated our initial ideas with his own suggestions to produce a Breezeway Colorbond fence with zigzag panels, and an eye pleasing appearance. The whole process from design & quoting, demolition of the old fence, to construction with several included extras to perfect the job, was seamless. I would highly recommend Mark to anyone wanting a quality fence made with superior professional standards.
- Lawrie (Fencing Services Glen Waverley)
cont... I was kept informed as to progress and times as the weather was inclement many days. The finished job was first class and I am delighted with the result, he was a pleasure to have on site and I would most definitely recommend Harley to anyone who requires fencing or gates including home services so my thanks to you Harley my gate looks amazing and slides so smoothly along the track, best gate in my area without any doubt. Well done Harley and thank you sincerely."
- AileenB (Fencing Services Mount Eliza)
Hi Everyone, I would just like to Thank Alastar & Matt, for the great job, they did on replacing the back & side fence yesterday. They arrived on time, dismantled the old fence, (that they took away) & replaced it with a great looking new fence. Their workmanship & attention to detail is much appreciated. Once again, Many Thanks!
- Robert (Fencing Services Seaford)
Shaun is professional, on time, well organised and a great guy. Cannot recommend him enough.
- Steve L (Fencing Services Blackburn South)
Thank you for a job well done. The fence looks great and my home and the building site next door have been left clean and tidy. The work done by you and Curtis was efficient and tackled with a cheerful, cooperative approach." Cheers,
- SamD (Fencing Services Hurstbridge)
Hi Terry, Many thanks for the work that you did for us. The improvements to the entrance of the veranda have made it a lot safer with a better appearance. Your ability to replicate the turned posts was an eye opener. The facing and lining of the fireplace has given a new perspective to the lounge room, It was refreshing to see a “tradesman” at work. Also, we had no problems in you having full access to the house when we were away shopping. We would not hesitate in contacting you if further work is required or to recommend you to those requiring home maintenance.
- Mel (Fencing Services Kew East)