Communication is the Icing on the Cake! A V.I.P. Home Services Customer Journey!
Warren Smith and Vea Johnston first met Jill and Andrew in Feb 2015, when they obtained their services for a garden overhaul/tidy up due to a period of neglect.
"After engaging them both we could not have been happier with how diligently they cared for our garden and bought it back to life, with the added bonus of ongoing advice on how to care and improve our garden, which we found invaluable. On top of this, we found communication with Warren and Vea exceptional and truly refreshing!
When they moved onto create their new V.I.P. Home Services National Franchise Fencing and Home Maintenance they put us in touch with Alastar Ellerton, a new V.I.P. Lawns and Gardens Franchise Owner. Wow - what another marvelous experience Alastar, not only was he a hard worker with a great work ethic, he also was another fantastic communicator, we could not have been more delighted.
Our Picket fence in our front yard, basically was "on the ground" so we needed a replacement, we contacted Warren who put us in touch with Justin – V.I.P. Fencing. We found Justin's quote to be not only clear in its description as to what it was we were getting but a very fair and reasonable price, so we were more than happy to engage Justin to build us the new picket.
We have to say, when Justin arrived with Alastar on site, we discovered that Alastar had moved over from Lawns and Gardens to Fencing and was training with Justin on OUR job, we were most pleased to have him working for us again!"
The fence that Jill and Andrew chose was a Capped picket, exposed Cypress post with pyramid top, front feature fencing with matching gate, it was a tricky fence as the original fence was at various levels, so V.I.P. advised our clients that we would build it so the top was all the same level which is more pleasing to the eye and there also were tricky angles at the properties entrance but the entrance was an important feature so we needed to ensure this look was maintained. Justin and Alastar went further to fully complete the fence by painting it for Jill and Andrew.
“We are truly happy with the result of our properties frontage; the new fence and gate has not only lifted the street appeal of our home but it is strong and sturdy as well”
Hi Warren. Thanks for another great job which was fraught with difficulties. Looks super and really happy with it. Great clean up too.
Congratulations to Mark from VIP Home Services fencing for the completion of our classy new Colorbond Fence. Mark integrated our initial ideas with his own suggestions to produce a Breezeway Colorbond fence with zigzag panels, and an eye pleasing appearance. The whole process from design & quoting, demolition of the old fence, to construction with several included extras to perfect the job, was seamless. I would highly recommend Mark to anyone wanting a quality fence made with superior professional standards.
- Lawrie (Fencing Services Glen Waverley)
Great job done by Chris and team. Very professional. Recommended to anyone looking for a quality job.
- John L (Fencing Services Burwood East)
Walter and his team have been creating beautiful and sturdy fences for us for more than 10 years. Walter is very professional and his workmanship is excellent. He is prompt, reliable and competitive.
- Vanessa (Fencing Services Surrey Hills)
Tony from VIP Fencing is an absolute professional. He and his team did an amazing job on a difficult site with enthusiasm and good humour. We are absolutely thrilled with the quality of workmanship, attention to detail, and the end product. Tony is an absolute pleasure to deal with and we cannot recommend him highly enough.
- Kate McQ (Fencing Services Mount Eliza)
cont.. We appreciated the good advice you gave us on a couple of decisions that we needed to make. Your initial quote was very competitive. We have highly recommended V.I.P. F&HM to other similar projects, and we would be thrilled to use them for our future building projects.
- Roman G (Fencing Services Mount Martha)
I can highly recommend Ben Mazzarella VIP Home Services in relation to fences he has erected for my neighbours and myself. He erected 5 fences in total including colorbond and paling type fences. His quotes were well detailed and reasonable in cost. Ben is extremely reliable and very professional. I would have no hesitation is recommending him!
- Neil O'L (Fencing Services Bundoora)
Matt from V.I.P. Fencing and Home Maintenance provided us with a terrific overall customer experience, from the initial contact, the clear and professional quote to the actual build. The service was seamless, others could well learn a thing or two from them!
- Robert (Fencing Services Altona)
When I called Mark today he said that Matthew was fantastic, he called him the same day and was out to do the quote the following day, he said that Matthew was great, friendly, professional & gives him a 5/5, he couldn’t speak highly enough of him.
- Mark (Fencing Services Sandringham)
I connected with V.I.P. Home Services - Fencing - Warwick, and we have confirmed that we would recommend him.
- DavidO (Fencing Services Pakenham)