We only have a few home maintenance/handyman franchise owners in limited areas. Currently we are seeking more like minded people to share in the abundance of work that is available. Go to buy a franchise to learn more and register your interest: https://www.vipfandhm.com.au/join/franchises
Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
We were very pleased with our new fence constructed by Shaun Smiley, he was a pleasure to deal with and very professional from quoting to installing the excellent quality fence. We wanted to save some plants, and Shaun worked around our wishes to our delight. He is a pleasure to have around when working, no loud music or bad language. I would highly recommend Shaun Smiley.
- Denise (Fencing Services Canterbury)
Ben came out on Saturday and gave us a quote. Great customer service. Thank you for keeping in contact, always turns up on time. Friendly helpful and polite.
- Barbara (Fencing Services Montmorency)
Thank you Bryan for a very professional job which has added value to our property. The fence and shed look great and we couldn't be happier. Bryan was always helpful, courteous and punctual and able to make good suggestions. (Facebook Review)
- Erica & Bill (Fencing Services Huntingdale)
Clint did an excellent job with our back fence. Was flexible and easy to deal with during a busy time and able to fit us into a hectic schedule. Great quote and friendly to work with. Thanks again for the work you did! Would definitely use again.
- David H (Fencing Services Essendon West)
Walter and his team have been creating beautiful and sturdy fences for us for more than 10 years. Walter is very professional and his workmanship is excellent. He is prompt, reliable and competitive.
- Vanessa (Fencing Services Surrey Hills)
Bryan was efficient and worked steadily to ensure our screen was up within two days. Karen worked quietly in the background liaising with us so all went without a hitch. We are very happy with the finished product.
- Rosemary (Fencing Services Fremantle)
Just wanted to record how pleased we have been with the services of Mark from your Glen Waverley franchise. A few weeks ago he installed a Colorbond fence down one side of our house. Our other side neighbours were so impressed that they agreed to have Mark install the same type of fence on their side. Both look sensational. Mark was very easy to deal with, on time and fastidious in the execution of his work - even to the extent of using a cotton bud to touch up small scratches at the end of the job. I would recommend him to anyone looking for a good job at at fair price.
- Philip M (Fencing Services Wheelers Hill)
VIP Fencing (Matt Couper) was quick to respond to my request for a quote. They visited within a day and the quote was emailed right away. Changes requested by the neighbours were happily accommodated, and the prices were competitive. Most pleasingly, Matt set a day to do the work, and was there on time and on the day stated. I cannot actually recall the last time a tradie did that. He worked hard all day, and finished after dark. Very well done and left the site tidy. And on top of that he was friendly and accommodating. Can't ask for more. If you want a fence done for a good price, with a good result, on time as promised, then Matt is the bloke to speak to. Thanks Matt.
- M&L (Fencing Services Beaurmaris)
Thank you for doing such a great job. The wall looks fantastic. I'll definitely recommend you!. Thank's again for all of your hard work.
- Richard (Fencing Services Mount Martha)
I would highly recommend Terry for any carpentry work. We have employed Terry’s services on several occasions at our home and he has always been: Punctual Courteous Professional Terry also offers solutions to your problems, he is a great thinker and always has a great outcome to resolve any problems you may have for e.g. we needed a new staircase outside onto our deck and Terry came up with a brilliant idea that no-one else had thought of and it works and looks wonderful!!
- Nancy (Fencing Services Ivanhoe)