Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
Very professional and prompt response to my request for a quote. Most pleasant young man and good communicator.
- LyndelB (Fencing Services Eltham)
Clint was very professional in his customer service and his craftsmanship was excellent. I can highly recommend him and will be in contact with him for future jobs.
- Courtney (Fencing Services Coburg)
Dear Walter, Thank you for all your hard work and attentiveness to our property and garden. We have appreciated the courtesy you have demonstrated toward us; both you and your colleague, David, are gentlemen. We have no hesitation in recommending you to others and will keep you in mind for any future work. Kind Regards, Daniel and Sally B
- Daniel and Sally (Fencing Services Box Hill Sth)
Hi Shaun, Lovely to meet you and thank you for our perfect fence. Very happy Customer!
- JoanM (Fencing Services Wantirna)
In October 2018 in Kew, Chris from VIP Fencing replaced all our fencing, created retaining walls for gardens, and also gating. Right from the start, Chris was very reliable, a great communicator, a great problem solver and his workmanship is excellent. More than this, he collaborated with us at each stage of the job where decisions had to be made. His experience also helped guide us through the body corp process to get everything signed off with ease. Chris is a very pleasant, hard working and skillful tradesman to work with. We are very pleased with the end result and we also enjoyed the process (which is just as important)! Highly recommended and 5 stars from us.
- Gene & Alison (Fencing Services Kew)
Curtis built our colour bond fence and did a fantastic job. Highly recommend
- Debbie (Fencing Services Hurstbridge)
Hi Harley, You bet we are happy with the result! Many thanks again - "Quality Nailed" indeed!
- Andrew T (Home Maintenance Services Frankston South)
Angelo did our fence yesterday. very professional. Highly recommended. Both my neighbour and ourselves are very happy.
- Nancy (Fencing Services Mount Waverley)
Thank you Mark for the wonderful fence you built for me in a difficult situation. It's wonderful to deal with someone who takes such pride in his work. I highly recommend Mark Nagyivan to anyone in need of a new fence. His work is excellent.
- Helen (Fencing Services Glen Waverley)
Want to say a big thank you to Alastar for all the great work he did with our fence and roots of trees. He was very pleasant hard working nothing was too much trouble for him. Anyone looking for work to be done, he is your man. Happy customer.