Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
"When our old fence had to be demolished because it was falling over and had holes in it my neighbour refused to pay half. The stress involved was just incredible and it went on for about two years until I finally decided to pay for the fence myself. Although I had used another cheaper fencing company to replace our back fence I decided to use VIP Home Services for the side fence instead. Alastar and Matt did a fantastic job on our side fence and the difference is just unbelievable. The VIP fence is not the cheapest fence but it is clearly better quality and it has completely changed the way our backyard looks and feels. We now have privacy and a totally different feel to our backyard and driveway. I really appreciate VIP Home Services attention to detail and I can honestly say that this is the best thing that has happened to me in the last two years. I have attached before and after photographs to show just what a difference this fence has made."
- Gian Bhogal (Fencing Services Cheltenham)
Dear Walter, Thank you for all your hard work and attentiveness to our property and garden. We have appreciated the courtesy you have demonstrated toward us; both you and your colleague, David, are gentlemen. We have no hesitation in recommending you to others and will keep you in mind for any future work. Kind Regards, Daniel and Sally B
- Daniel and Sally (Fencing Services Box Hill Sth)
Thank you Bryan and Karen for a professional, friendly and helpful service. My new side gate is the best. I have been told it was fixed on three separate occasions and overcharged on each one. I really appreciate the way you have both looked after me.
- Judy (Fencing Services Spearwood)
I used Warren Smith from V.I.P. Home Services Fencing to replace a fence that a tree had knocked down and found his service to be a delight! He got rid of the tree for me and along with his sons had the new fence up for me in no time, the fence itself looks fantastic, so much so I am getting him back later in the month to do another fence that needs replacing. Fairly priced and great service says I would not hesitate to recommend him to anyone in need of fencing work.
- Nat H (Fencing Services Warranwood)
When I called Mark today he said that Matthew was fantastic, he called him the same day and was out to do the quote the following day, he said that Matthew was great, friendly, professional & gives him a 5/5, he couldn’t speak highly enough of him.
- Mark (Fencing Services Sandringham)
Just confirming positive & glowing feedback about your exemplary customer service, & job completed beyond expectations from Jeremy C
- Jeremy C (Fencing Services Richmond)
Terry Smith provided a thorough service. He was knowledgeable in his field. I would recommend him to anyone that need their fence installed or repaired.
- Thuy (Fencing Services Blackburn)
Angelo did our fence yesterday. very professional. Highly recommended. Both my neighbour and ourselves are very happy.
- Nancy (Fencing Services Mount Waverley)
Brilliant in all aspects of the build, it was a very small job but Sid treated it as any other job so would recommend anytime.
- Larry (Fencing Services Viewbank)
Clinton was an absolute pleasure to deal with. He was on time, professional and within our budget. I would highly recommend him and would use him for any future work