Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
Want to say a big thank you to Alastar for all the great work he did with our fence and roots of trees. He was very pleasant hard working nothing was too much trouble for him. Anyone looking for work to be done, he is your man. Happy customer.
- Gayle C (Fencing Services Coburg)
Looking for a decent fencer is like looking for a good plumber, difficult. What makes Terry different to the others is he works alone and does the whole job with the same consistency and quality. He does not waste time and there is no loud music playing. He uses quality timber products and concretes in the posts. He also cleans up as he goes and leaves no mess. Some maybe cheaper, but I wanted a quality job that will last 20 or more years. I have had Terry construct 2 fences for me and would highly recommend him.
- Tony (Fencing Services Kew East)
Sid has provided us with exceptional customer service and quality of work! Our boundary fence with steel posts looks fantastic, and we could not be any happier with the finished product. We have Sid booked in over the next few weeks to come and complete our second boundary fence too. We highly recommend Sid and will be passing on his details to our friends and family for their fencing/gate needs. Big thanks again Sid, and we’ll see you for our second fence soon!
- Matthew M (Fencing Services Ivanhoe)
Matt did a great job getting the fence fixed in a highly professional matter. I can recommend him to others seeking quality services.
- Mike (Fencing Services Ormond)
Just had a boundary fence and side gate installed; very professional work and would certainly recommend VIP and would be happy to use them again.
- Scott (Fencing Services Hamilton Hill)
To Vip Fencing, A job well done by Alaster & Matt from VIP Fencing. Their prompt arrival and attention to detail was superb and my wife and I couldn’t be happier. Both the guys were happy to accommodate our needs and nothing was a problem. Even our neighbour commented how professional they both were. Thank you very much VIP Fencing and will happily recommend to anyone needing a new fence. Thanks
- Tony & Kathleen (Fencing Services Langwarrin)
Mark was excellent to deal with, from the quote through to completion. Mark communicated promptly and professionally. The workmanship of the fence is of high standard and we are very happy we chose VIP Fencing for our fence replacement. Thank you.
- Rose and Albert (Fencing Services Glen Waverley)
Angelo did our fence yesterday. very professional. Highly recommended. Both my neighbour and ourselves are very happy.
- Nancy (Fencing Services Mount Waverley)
Hi Ben. Just a short note to again indicate my appreciation for the replacement of two fences for my daughter and me. From the first contact with you when you provided me with quotes, I was pleased with several things; (a) your promptness in providing the quotes, (b) your professional and considered advice as to what was the best material etc. that suited our requirements and finally the professional completion and appearance of the fences that were done in a timely manner. Due to your professional work and friendly disposition, I would have no hesitation in recommending your work to anyone. Regards Neil O’Loughlin.
- Neil O'L (Fencing Services Heidelberg)
Walter and his team have been creating beautiful and sturdy fences for us for more than 10 years. Walter is very professional and his workmanship is excellent. He is prompt, reliable and competitive.
- Vanessa (Fencing Services Surrey Hills)