Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
"He was very good, prompt, he tells me before the job and I have no bad feedback about him. Job was done properly"
- Joseph (Fencing Services Donvale)
Hi Ben, Thanks again for the job, it is looking really good and I liked the way you went about things & dealing you. Would definitely recommend to anyone!
- Adam (Fencing Services Heidelberg)
We couldn't be happier with the job Alastar did on our new fence and gate - he is hard-working and his craftsmanship is excellent. We wouldn't hesitate to recommend his services to anyone!
I engaged Terry to renew my back fence some months ago and I was impressed with his attention to detail, plus his punctuality and good workmanship. I have no hesitation in recommending him for any fencing work. He will do a fantastic job.
- Lesley (Fencing Services Croydon)
Sid was courteous and exceptionally prompt service. Accommodating changes to fence design due to circumstances at property.
- Brian & Toni (Fencing Services Ivanhoe)
Clint did our timber paling fence recently and we're very happy with it! He came by and discussed options, gave us his recommendations and was clear and communicative throughout the process. We'd confidently recommended Clint to anyone who is looking for a reliable, competent fencer!
- Loretta-Anne (Fencing Services Reservoir)
Shaun From VIP was an outstanding tradesman who erected our concrete and steel retaining wall. His work was exemplary and he was such a nice, hardworking bloke, with great attention to detail, and professionalism. I definitely recommend him for any building jobs.
- Pip G (Fencing Services Camberwell)
On time, able to be worked with, reliable and friendly service and advice.
- Colin & Lorraine (Fencing Services Cannington)
VIP Fencing (Matt Couper) was quick to respond to my request for a quote. They visited within a day and the quote was emailed right away. Changes requested by the neighbours were happily accommodated, and the prices were competitive. Most pleasingly, Matt set a day to do the work, and was there on time and on the day stated. I cannot actually recall the last time a tradie did that. He worked hard all day, and finished after dark. Very well done and left the site tidy. And on top of that he was friendly and accommodating. Can't ask for more. If you want a fence done for a good price, with a good result, on time as promised, then Matt is the bloke to speak to. Thanks Matt.
- M&L (Fencing Services Beaurmaris)
Harley thank you so much for your work with the construction of the 2 fences. Both were large and were constructed fabulously. Really appreciate the way you always let us know what was going on and fitted in with us and got on with the job as you outlined in your quote, (which was very competitive) Your works was a 11 out of 10. We look forward to you doing our pool fence. Very Highly recommend excellent trades person and genuinely nice guy.
- Phil P (Fencing Services Mount Eliza)