Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
Dear Walter, Thank you for all your hard work and attentiveness to our property and garden. We have appreciated the courtesy you have demonstrated toward us; both you and your colleague, David, are gentlemen. We have no hesitation in recommending you to others and will keep you in mind for any future work. Kind Regards, Daniel and Sally B
- Daniel and Sally (Fencing Services Box Hill Sth)
The quality and service we received from you was simply first class. The span of fencing that you replaced was certainly not an easy one to tackle but somehow you made it look easy and the fence itself is stunning. Also a pleasure to deal with. You turned up on time, cleaned up after yourself each night, and were a good genuine person. Thanks once again and I will make sure to recommend you to anyone and everyone who needs some fencing done.
- Harley (Fencing Services Surrey Hills)
Shaun Thank you for replacing my side fence. I am very happy with the work that you have done for me. I was impressed with the professionalism with which you handled the task. You followed up each stage of the project promptly, efficiently and with courtesy. I am also pleased with the workmanship which you demonstrated in constructing the new fence, your attention to providing high quality materials and the application of the best techniques in securing the posts and palings. Best wishes
Thank you for doing such a great job. The wall looks fantastic. I'll definitely recommend you!. Thank's again for all of your hard work.
- Richard (Fencing Services Mount Martha)
I used Warren Smith from V.I.P. Home Services Fencing to replace a fence that a tree had knocked down and found his service to be a delight! He got rid of the tree for me and along with his sons had the new fence up for me in no time, the fence itself looks fantastic, so much so I am getting him back later in the month to do another fence that needs replacing. Fairly priced and great service says I would not hesitate to recommend him to anyone in need of fencing work.
- Nat H (Fencing Services Warranwood)
From our first call to Chris re a quote to have our fence replaced until the job was completed we have been extremely pleased. Chris was both very professional and reliable to deal with. He is a lovely young man and did a great job. 10/10!
- BarbaraD (Fencing Services Burwood East)
Hi Ben. Just a short note to again indicate my appreciation for the replacement of two fences for my daughter and me. From the first contact with you when you provided me with quotes, I was pleased with several things; (a) your promptness in providing the quotes, (b) your professional and considered advice as to what was the best material etc. that suited our requirements and finally the professional completion and appearance of the fences that were done in a timely manner. Due to your professional work and friendly disposition, I would have no hesitation in recommending your work to anyone. Regards Neil O’Loughlin.
- Neil O'L (Fencing Services Heidelberg)
As before when you have completed jobs, I have expressed my gratitude. Again I do so. Your professionalism, reliability and timeliness is outstanding, let alone your workmanship. Thank you for dramatically improving my properties.
- Suzanne A (Fencing Services Glen Waverley)
Angelo did our fence yesterday. very professional. Highly recommended. Both my neighbour and ourselves are very happy.
- Nancy (Fencing Services Mount Waverley)
My wife and I engaged Alastar and Matt from VIP Fencing and Home Maintenance to build about 42 square metres of decking around our existing pool. Alastar and Matt were able to clarify our needs, establishing options and ultimately providing guidance on the chosen design. During the six day process Alastar and Matt demonstrate a high level of professionalism. No task was too small and their attention to detail has provided work of extremely high standard. I have not hesitation in recommending Alastar and Matt and will certainly be looking at them for any future improvements.
- Garry (Fencing Services Mount Martha)