Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
Bryan, very helpful and understanding. I accidentally reversed into my automated gate... It was nice to chat to someone professional and non judgmental, he made the daunting phone call very easy! "Little Aussie Directory"
- Natasha (Fencing Services Melville)
I engaged Terry to renew my back fence some months ago and I was impressed with his attention to detail, plus his punctuality and good workmanship. I have no hesitation in recommending him for any fencing work. He will do a fantastic job.
- Lesley (Fencing Services Croydon)
Clint is a great bloke, good communication, and a top quality job on time. Will definitely use him again! Thanks Clint👍
- Mitcha (Fencing Services Essendon)
I used Warren Smith from V.I.P. Home Services Fencing to replace a fence that a tree had knocked down and found his service to be a delight! He got rid of the tree for me and along with his sons had the new fence up for me in no time, the fence itself looks fantastic, so much so I am getting him back later in the month to do another fence that needs replacing. Fairly priced and great service says I would not hesitate to recommend him to anyone in need of fencing work.
- Nat H (Fencing Services Warranwood)
As before when you have completed jobs, I have expressed my gratitude. Again I do so. Your professionalism, reliability and timeliness is outstanding, let alone your workmanship. Thank you for dramatically improving my properties.
- Suzanne A (Fencing Services Glen Waverley)
"When our old fence had to be demolished because it was falling over and had holes in it my neighbour refused to pay half. The stress involved was just incredible and it went on for about two years until I finally decided to pay for the fence myself. Although I had used another cheaper fencing company to replace our back fence I decided to use VIP Home Services for the side fence instead. Alastar and Matt did a fantastic job on our side fence and the difference is just unbelievable. The VIP fence is not the cheapest fence but it is clearly better quality and it has completely changed the way our backyard looks and feels. We now have privacy and a totally different feel to our backyard and driveway. I really appreciate VIP Home Services attention to detail and I can honestly say that this is the best thing that has happened to me in the last two years. I have attached before and after photographs to show just what a difference this fence has made."
- Gian (Fencing Services Cheltenham)
To Vip Fencing, A job well done by Alaster & Matt from VIP Fencing. Their prompt arrival and attention to detail was superb and my wife and I couldn’t be happier. Both the guys were happy to accommodate our needs and nothing was a problem. Even our neighbour commented how professional they both were. Thank you very much VIP Fencing and will happily recommend to anyone needing a new fence. Thanks
- Tony & Kathleen (Fencing Services Langwarrin)
Hi Warren Thank you for your email I would like to express my thanks to you and Sid for he's prompt reply. Sid came to my home yesterday to take measurements and it was a pleasure to have him at my home. He was very knowledgeable and polite. He certainly took the time to get required information and measurements. I look forward to receiving he's quote in the next few days.
- Leanne B (Fencing Services Bundoora)
Dear Ange, I just wanted to say thanks and what a pleasure it was to have you build my back fence. At the time of calling you I was in a desperate situation of needing the fence built urgently, you were not only able to meet my needs with the timeframe, but your advise on what would be best with regard to how the fence should be constructed, and the assurance re the quality of work and materials overall represents 100% satisfaction on my part. Once again thanks for everything, the fence looks great, and I will not hesitate to recommend you to anyone who needs a fence. Cheers.
- Warren M (Fencing Services Croydon)