Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
We recently had a fencing project completed by Mark and his colleague Curtis who had recently joined Mark to gain further experience in his own business. Curtis was a friendly and personable tradesman, his work was completed in an efficient and timely manner. We had the gate constructed for our new pup in the backyard, but as the result was so nice, wish it could be displayed out front for passers by! Thank you so much!
Thanks for your work Sid, we are very pleased with the result.
- Peter (Fencing Services Strathmore)
Our company recently engaged Warren Smith from VIP home services to have a fence replaced on behalf of one of our clients. We found Warren to be both professional and thorough in his approach and workmanship with a real can do attitude. We have since used his services on 2 further occasions and would have no hesitation in recommending him. Regards Russell Mcinnes
- Gardiner McInnes RE (Fencing Services Warranwood)
Bryan promptly arranged to come around and assess our needs. At all times my neighbour and I found him to be so willing to accommodate, advise and suggest issues of concern and he also was instrumental in solving a problem that one of our residents had regarding replacing the fence. We're thrilled with the outcome and so thankful that we stumbled across the right Tradesman. Bryan is such a gentleman, very respectful, and polite, not to mention his work ethic and knowledge. The yard was left clean and tidy which was another bonus. I highly recommend Bryan if you're looking for quality, efficiency, responsibility and trustfulness.
- Mardi (Fencing Services Bicton)
Tony is so easy to communicate with, great workmanship, efficient and great job. Would highly recommend.
- BeckD (Fencing Services Chelsea Heights)
Thank you for the great job you did on the fence for us Clint. Very quick and efficient. We were very impressed by the quality of your workmanship.
- ChristineJ (Fencing Services Essendon West)
Harley and team did a brilliant job of removing our old fence and constructing a new one. They were on time each day, super efficient, and very friendly. The whole team worked hard despite hot summer conditions and completed the project on time. They left the site clean and the finished fence exceeded our expectations in terms of quality and finish. The whole process from quote to completion was streamlined and professional. We will look forward to working with them again in the future
- Anthony & Bec F (Fencing Services Mornington )
Alastar (and team) of VIP Fencing have one a amazing job of replacing 2 fences. He turned up when he said he would. The quote was completed and sent straight away and he's very responsive in all communications. His workmanship is excellent and all materials he's used are of a good standard. We are extremely happy with our new fences and will be recommending VIP fencing to all our family and friends
- Jamie (Fencing Services Mount Martha)
cont : None of our requests to carry out minor extra work services were denied. Your aim to satisfy our needs regarding fencing, trallis and colorbond work to our woodshed was achieved to the utmost level. Your communication skills to query as to whether your work met our expectations or requires changes or adjustments 100% met our high standards. Nothing was too much trouble to satisfy us as the customer...cont >>
- R Green (Fencing Services Seddon)