Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
We could not be happier with our new picket fence! It has transformed our garden and looks amazing. Bryan was super fast and did a fantastic job. We got two quotes for the fence, one from Bryan and one from Jim's Fencing. Bryan seemed so much more thorough and knowledgeable when he came to quote so we were confident in choosing him and he even price matched Jim's slightly lower price! Would definitely recommend to anyone :) Thanks again Bryan and Karen! (Facebook Review)
- Bec (Fencing Services Fremantle)
Exceptional!... is the word I would use to describe this team, (Warren & Mark) their service and their workmanship. The job they tackled was extremely complex and I couldn't be happier with the result. Highly recommend them!
- Joanne K (Fencing Services Frankston South)
Thanks Bryan and Karen for the professional work installing our glass pool fencing. Bryan did an amazing job working in the heat to make sure our fence was perfect. We are extremely happy and your quote was very competitive, would definitely recommend you to anyone who is looking for perfection at a reasonable price. The only tradesman that arrived on time and cleaned up after he finished. SUPER HAPPY.
- Debra (Fencing Services Port Kennedy)
My elderly mother needed a new fence and i could not be happier with the customer service that Harley provided from our very first meeting, he was patient and listened intensively to what my mother wanted. Harley conducted himself in a professional manner at all times. The fence looks great and did not take long to finish. My Mother is very happy with the fence and stated Harley is a very well mannered young man and seemed to be a perfectionist. We had no trouble with the financial side. Payment was made easy. Thank you Harley for such a great service.
Matt from V.I.P. Fencing and Home Maintenance provided us with a terrific overall customer experience, from the initial contact, the clear and professional quote to the actual build. The service was seamless, others could well learn a thing or two from them!
- Robert (Fencing Services Altona)
Hi Shaun, Lovely to meet you and thank you for our perfect fence. Very happy Customer!
- JoanM (Fencing Services Wantirna)
Walter and his team have been creating beautiful and sturdy fences for us for more than 10 years. Walter is very professional and his workmanship is excellent. He is prompt, reliable and competitive.
- Vanessa (Fencing Services Surrey Hills)
Thanks mate great fence and phenomenal straight cut on the deck !
Angelo did our fence yesterday. very professional. Highly recommended. Both my neighbour and ourselves are very happy.
- Nancy (Fencing Services Mount Waverley)