Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
Many thanks for a great job on the Gate and Lattice. Again, excellent work, fantastically clean and neat, – done exactly as we requested.
- Carol & Rod (Fencing Services Palmyra)
Thanks V.I.P. Fencing and especially to Mark, that is our fence and it's outstanding, it has been painted now, post code says Clayton but the fence yells Toorak, 2 weeks now and I'm still having my Mortised Post Fence moments! Can I give Mark 6 out of 5 stars?
- Colin F (Fencing Services Clayton)
Sid was prompt, courteous and professional from the moment I contacted him for a quote to build a new fence. He and his partner built a great, solid new fence for us within 3 days, as promised. I highly recommend Sid and VIP
- Rachel (Fencing Services Macleod)
Thanks very much for completing the fence - appreciate the innovation with the removable section and attention to detail - it looks great!
- Ted & Donald (Fencing Services Malvern)
Thank you for the great work on our fence. Not only are we very happy with the quality of the work but also with your customer focused approach. You took the time to ensure you understood what we wanted and were prepared to do that bit more to make sure you delivered that. Bev & Richard
- Bev & Richard (Fencing Services Heidelberg)
Very impressed with both the professionalism and the quality of work from Alastar and his crew. I got Alastars details by referral from a family member and anybody I know who needs a fence will get his number as well. Alastar turns up when he says he's going to and its non-stop until the job is done. Outstanding!
- Craig (Fencing Services Mentone)
To Whom it may concern, We are absolutely thrilled to have had the pleasure of working with Angelo (Ange). We were so lucky Ange was able to fit our job in due to a cancellation. Ange went above and beyond to ensure that both ourselves and our neighbours were happy throughout the whole process. He worked back during the week and was there on the weekend. The fence was completed on-time even though there was some lost time initially. Ange you are a credit to yourself and the VIP brand. I will certainly be recommending Ange and VIP to all my friends and family. All the best mate and Merry Christmas
- Cam and Meg (Fencing Services Vermont)
Your work was completed quickly and in a highly professional manner. The results exceeded my expectations and so I am very happy. I would recommend your services to any enquirer.
- NeiII (Fencing Services Glen Waverley)
Hi Terry, Just wanted to let you know that I'm very happy with my new fence. I liked the way it was erected professionally, and you cleaned up afterwards. I'd be happy to recommend your services in the future.
- Barbara (Fencing Services Knoxfield)
Dear Walter, Thank you for all your hard work and attentiveness to our property and garden. We have appreciated the courtesy you have demonstrated toward us; both you and your colleague, David, are gentlemen. We have no hesitation in recommending you to others and will keep you in mind for any future work. Kind Regards, Daniel and Sally B
- Daniel and Sally (Fencing Services Box Hill Sth)