Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
Harley was 1 out of 3 tradesmen we had quote us for our retaining wall. From the start Harley’s communication was brilliant, explaining every aspect of what would be done and an estimated time it would be finished in. This was the reason we decided to go with Harley. From day 1 of starting, Harley’s work ethic showed, as he worked hard throughout the day, only stopping when we were asking about what was happening and what’s next. ...cont
- Brigitte & Mick (Fencing Services Carrum Downs)
"Thanks for all your help with the fence! Looked fantastic when I got home. Really happy with the extra effort you took with it. It was clear you had a passion for delivering a quality product and not taking any shortcuts. Also really appreciate how clean the yard was when you left and you helping us out by taking away that extra wood. I wasn’t expecting Taylah to ask you to do that sorry or I would have dismantled that makeshift step before you arrived. I guess you had a chainsaw so it hopefully wasn’t too much of a pain. Thanks heaps though!"
- Sinclair B (Fencing Services Oakleigh South)
To Whom it may concern, We are absolutely thrilled to have had the pleasure of working with Angelo (Ange). We were so lucky Ange was able to fit our job in due to a cancellation. Ange went above and beyond to ensure that both ourselves and our neighbours were happy throughout the whole process. He worked back during the week and was there on the weekend. The fence was completed on-time even though there was some lost time initially. Ange you are a credit to yourself and the VIP brand. I will certainly be recommending Ange and VIP to all my friends and family. All the best mate and Merry Christmas
- Cam and Meg (Fencing Services Vermont)
cont... Shaun performed an extremely tricky job perfectly and with a smile. The new fences look fantastic - and the old vines look better than ever. Not only did we get a better result than we thought possible, but Shaun was highly professional in every way and a pleasure to work with. Thank you very much Shaun and VIP Home Services. Hugely recommend!
- Sarah and Jason (Fencing Services Canterbury)
Walter and his team have been creating beautiful and sturdy fences for us for more than 10 years. Walter is very professional and his workmanship is excellent. He is prompt, reliable and competitive.
- Vanessa (Fencing Services Surrey Hills)
We had Clint come and do our new dividing fence in Colourbond and was extremely satisfied. His approach, service and friendly manner was excellent. Rang Clint to return to do a small job and didn't have to wait long. Would definitely recommend Clint.
- BarbaraS (Fencing Services Essendon)
Thanks Bryan and Karen for our new pine timber fences. You guys were very knowledgeable, easy to deal with and professional throughout the whole process from quotations to installations. We would highly recommend to anyone who needs a new fence. Facebook Review.
- Will (Fencing Services Subiaco)
We couldn't be happier with the job Alastar did on our new fence and gate - he is hard-working and his craftsmanship is excellent. We wouldn't hesitate to recommend his services to anyone!
I used Warren Smith from V.I.P. Home Services Fencing to replace a fence that a tree had knocked down and found his service to be a delight! He got rid of the tree for me and along with his sons had the new fence up for me in no time, the fence itself looks fantastic, so much so I am getting him back later in the month to do another fence that needs replacing. Fairly priced and great service says I would not hesitate to recommend him to anyone in need of fencing work.
- Nat H (Fencing Services Warranwood)