Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
cont.. We would recommend your services without hesitation and to this end we will be engaging you again in the immediate future for work to the fencing and gates at the front of our property. Thank You again Matt.
- Philip & Patricia M (Fencing Services Pascoe Vale Sth)
Great to deal with and great craftsman. Thoroughly recommended.
- Jeremy H (Fencing Services Highett)
"When our old fence had to be demolished because it was falling over and had holes in it my neighbour refused to pay half. The stress involved was just incredible and it went on for about two years until I finally decided to pay for the fence myself. Although I had used another cheaper fencing company to replace our back fence I decided to use VIP Home Services for the side fence instead. Alastar and Matt did a fantastic job on our side fence and the difference is just unbelievable. The VIP fence is not the cheapest fence but it is clearly better quality and it has completely changed the way our backyard looks and feels. We now have privacy and a totally different feel to our backyard and driveway. I really appreciate VIP Home Services attention to detail and I can honestly say that this is the best thing that has happened to me in the last two years. I have attached before and after photographs to show just what a difference this fence has made."
- Gian Bhogal (Fencing Services Cheltenham)
I contracted Harley to build a colorbond fence with an automated gate. As I am on a corner block with different elevations, Harley was able to construct a level fence that also had complex corners. Harley advised me on the type of model automated gate. Again Harley got all the measurements down to the millimeter and my gate is a dream come true. Harley walked me through the operation of my gate and offered any assistance if any problems. Cont...
- Giesela (Fencing Services Tyabb)
The quality and service we received from you was simply first class. The span of fencing that you replaced was certainly not an easy one to tackle but somehow you made it look easy and the fence itself is stunning. Also a pleasure to deal with. You turned up on time, cleaned up after yourself each night, and were a good genuine person. Thanks once again and I will make sure to recommend you to anyone and everyone who needs some fencing done.
- Harley (Fencing Services Surrey Hills)
Shaun Smiley from VIP – Fencing responded promptly to my job enquiry. He visited our site before submitting a quotation with improved specifications. His attention to detail and product knowledge was impressive. Shaun responded to all my queries on a timely basis and also made sure our neighbour was happy. We are very happy with our new colorbond fence. Thanks again Shaun.
- Peter (Fencing Services Glen Iris)
Dear Ben, Thank you for the wonderful job you did with our new fence, I appreciate your punctuality and work ethic.
- Patricia (Fencing Services Heidelberg)
Clint was very patient and professional with us. The quality of his workmanship was outstanding and would recommend him to friends and relatives.
- JA (Fencing Services Coburg)
I used Warren Smith from V.I.P. Home Services Fencing to replace a fence that a tree had knocked down and found his service to be a delight! He got rid of the tree for me and along with his sons had the new fence up for me in no time, the fence itself looks fantastic, so much so I am getting him back later in the month to do another fence that needs replacing. Fairly priced and great service says I would not hesitate to recommend him to anyone in need of fencing work.
- Nat H (Fencing Services Warranwood)