Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
I approached VIP fencing to replace our shared fence with two of our neighbours. Terry provided a good and competitive quote and delivered a great job within the specified time frame. The replaced fence is looking good and we all believe that it was a good value for money. Terry was very friendly and accommodated our needs for this job and was very pleasant to deal with. I am more than happy to recommend VIP fencing to anyone else.
- Seyed (Fencing Services Lower Templestowe)
Clint at VIP was exceptional from beginning to end. High quality workmanship, professionalism and very reasonably priced. He had suggested using steel posts that I hadn't even considered but made complete sense at a fraction more expensive than timber. They dealt with the neighbours managing agent regarding shared payment and access that was a great help. I would highly recommend these guys as they are clearly experts in their trade.
- Matt F (Fencing Services Essendon)
Walter and his team have been creating beautiful and sturdy fences for us for more than 10 years. Walter is very professional and his workmanship is excellent. He is prompt, reliable and competitive.
- Vanessa (Fencing Services Surrey Hills)
Just wanted to record how pleased we have been with the services of Mark from your Glen Waverley franchise. A few weeks ago he installed a Colorbond fence down one side of our house. Our other side neighbours were so impressed that they agreed to have Mark install the same type of fence on their side. Both look sensational. Mark was very easy to deal with, on time and fastidious in the execution of his work - even to the extent of using a cotton bud to touch up small scratches at the end of the job. I would recommend him to anyone looking for a good job at at fair price.
- Philip M (Fencing Services Wheelers Hill)
Ben came out on Saturday and gave us a quote. Great customer service. Thank you for keeping in contact, always turns up on time. Friendly helpful and polite.
- Barbara (Fencing Services Montmorency)
Very professional and impressive of the work. will recommend to all other people. Thanks to them!
- George Q (Fencing Services Glen Waverley)
I used Warren Smith from V.I.P. Home Services Fencing to replace a fence that a tree had knocked down and found his service to be a delight! He got rid of the tree for me and along with his sons had the new fence up for me in no time, the fence itself looks fantastic, so much so I am getting him back later in the month to do another fence that needs replacing. Fairly priced and great service says I would not hesitate to recommend him to anyone in need of fencing work.
- Nat H (Fencing Services Warranwood)
"When our old fence had to be demolished because it was falling over and had holes in it my neighbour refused to pay half. The stress involved was just incredible and it went on for about two years until I finally decided to pay for the fence myself. Although I had used another cheaper fencing company to replace our back fence I decided to use VIP Home Services for the side fence instead. Alastar and Matt did a fantastic job on our side fence and the difference is just unbelievable. The VIP fence is not the cheapest fence but it is clearly better quality and it has completely changed the way our backyard looks and feels. We now have privacy and a totally different feel to our backyard and driveway. I really appreciate VIP Home Services attention to detail and I can honestly say that this is the best thing that has happened to me in the last two years. I have attached before and after photographs to show just what a difference this fence has made."
- Gian Bhogal (Fencing Services Cheltenham)
Angelo did our fence yesterday. very professional. Highly recommended. Both my neighbour and ourselves are very happy.
- Nancy (Fencing Services Mount Waverley)