Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
Hi Mark, I just wanted to drop you a line and let you know how happy I am with the work you’ve done at my home. I love my modular fence and the colour bond side fence is gorgeous. You were always on time, courteous and easy to talk to. I would not hesitate to recommend you to anyone who asks! I can’t thank you enough. 5 stars to you and VIP Fencing!!
- Mali (Fencing Services Croydon)
"He was very good, prompt, he tells me before the job and I have no bad feedback about him. Job was done properly"
- Joseph (Fencing Services Donvale)
My wife and I engaged Alastar and Matt from VIP Fencing and Home Maintenance to build about 42 square metres of decking around our existing pool. Alastar and Matt were able to clarify our needs, establishing options and ultimately providing guidance on the chosen design. During the six day process Alastar and Matt demonstrate a high level of professionalism. No task was too small and their attention to detail has provided work of extremely high standard. I have not hesitation in recommending Alastar and Matt and will certainly be looking at them for any future improvements.
- Garry (Fencing Services Mount Martha)
Hi Ben, Thank you for your fantastic job. I am more than happy to give my recommendations for you, if needed.
- DamianG (Fencing Services Heidelberg)
Walter and his team have been creating beautiful and sturdy fences for us for more than 10 years. Walter is very professional and his workmanship is excellent. He is prompt, reliable and competitive.
- Vanessa (Fencing Services Surrey Hills)
Bryan was excellent - courteous, professional and did a great job. Would thoroughly recommend him. (Hi Pages Review)
Shaun Smiley from VIP – Fencing responded promptly to my job enquiry. He visited our site before submitting a quotation with improved specifications. His attention to detail and product knowledge was impressive. Shaun responded to all my queries on a timely basis and also made sure our neighbour was happy. We are very happy with our new colorbond fence. Thanks again Shaun.
- Peter (Fencing Services Glen Iris)
Dear Ange, I just wanted to say thanks and what a pleasure it was to have you build my back fence. At the time of calling you I was in a desperate situation of needing the fence built urgently, you were not only able to meet my needs with the timeframe, but your advise on what would be best with regard to how the fence should be constructed, and the assurance re the quality of work and materials overall represents 100% satisfaction on my part. Once again thanks for everything, the fence looks great, and I will not hesitate to recommend you to anyone who needs a fence. Cheers.
- Warren M (Fencing Services Croydon)