Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
Thanks Shaun for both beautiful fences that you’ve made for us. Quality workmanship and very reliable. Highly recommended. Another happy customer 😊
Thanks very much for the job you did with our fence replacement. You arrived on time, worked a long day to complete the job which is excellent. I would certainly recommend you.
- Libby & Noel (Fencing Services Mount Waverley)
We recently had a fencing project completed by Mark, a second gate completed by him for our property, and the result is wonderful! Mark is a talented tradesman in this field and completes his work in a timely and efficient manner, the end product professional and long standing. His workmanship is tidy and fast and he is always cheerful and friendly. Highly recommended for any fencing needs! Thank you so much!
Sid has built a perfect colorbond fence for us. He was knowledgeable, courteous and efficient with his services.The pedestrian gate is also a perfect match to our home.. We thoroughly recommend him, and his services, to anyone interested in getting a job done properly with super friendly and honest service. Thanks Sid!
- Chris and Maria (Fencing Services Thornbury)
Walter and his team have been creating beautiful and sturdy fences for us for more than 10 years. Walter is very professional and his workmanship is excellent. He is prompt, reliable and competitive.
- Vanessa (Fencing Services Surrey Hills)
Matt from V.I.P. Fencing and Home Maintenance provided us with a terrific overall customer experience, from the initial contact, the clear and professional quote to the actual build. The service was seamless, others could well learn a thing or two from them!
- Robert (Fencing Services Altona)
cont... I was kept informed as to progress and times as the weather was inclement many days. The finished job was first class and I am delighted with the result, he was a pleasure to have on site and I would most definitely recommend Harley to anyone who requires fencing or gates including home services so my thanks to you Harley my gate looks amazing and slides so smoothly along the track, best gate in my area without any doubt. Well done Harley and thank you sincerely."
- AileenB (Fencing Services Mount Eliza)
Curtis built our colour bond fence and did a fantastic job. Highly recommend
- Debbie (Fencing Services Hurstbridge)
We could not be happier with our new picket fence! It has transformed our garden and looks amazing. Bryan was super fast and did a fantastic job. We got two quotes for the fence, one from Bryan and one from Jim's Fencing. Bryan seemed so much more thorough and knowledgeable when he came to quote so we were confident in choosing him and he even price matched Jim's slightly lower price! Would definitely recommend to anyone :) Thanks again Bryan and Karen! (Facebook Review)
- Bec (Fencing Services Fremantle)