Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
Thanks V.I.P. Fencing and especially to Mark, that is our fence and it's outstanding, it has been painted now, post code says Clayton but the fence yells Toorak, 2 weeks now and I'm still having my Mortised Post Fence moments! Can I give Mark 6 out of 5 stars?
- Colin F (Fencing Services Clayton)
Hi Warren Thank you for your email I would like to express my thanks to you and Sid for he's prompt reply. Sid came to my home yesterday to take measurements and it was a pleasure to have him at my home. He was very knowledgeable and polite. He certainly took the time to get required information and measurements. I look forward to receiving he's quote in the next few days.
- Leanne B (Fencing Services Bundoora)
VIP Fencing (Matt Couper) was quick to respond to my request for a quote. They visited within a day and the quote was emailed right away. Changes requested by the neighbours were happily accommodated, and the prices were competitive. Most pleasingly, Matt set a day to do the work, and was there on time and on the day stated. I cannot actually recall the last time a tradie did that. He worked hard all day, and finished after dark. Very well done and left the site tidy. And on top of that he was friendly and accommodating. Can't ask for more. If you want a fence done for a good price, with a good result, on time as promised, then Matt is the bloke to speak to. Thanks Matt.
- M&L (Fencing Services Beaurmaris)
Hi Warren and Jordy, Thank you so much for all you did at the house on Friday. It was a pleasure to meet you both, you worked efficiently and solved problems effortlessly. I really appreciate all you did.
- EvelynP (Fencing Services Essendon)
Looking for a decent fencer is like looking for a good plumber, difficult. What makes Terry different to the others is he works alone and does the whole job with the same consistency and quality. He does not waste time and there is no loud music playing. He uses quality timber products and concretes in the posts. He also cleans up as he goes and leaves no mess. Some maybe cheaper, but I wanted a quality job that will last 20 or more years. I have had Terry construct 2 fences for me and would highly recommend him.
- Tony (Fencing Services Kew East)
This project was completed on Sat 10 March 2018 by VIP Home Services - Fencing. Excellent work. Clint was very proficient in carrying out the requested type and design of fence requested. He consulted with me when there was need for clarification where some others may have made their own decision just to finish the job. This fence, classed as a 'feature fence', is simple in concept but intricate in execution. However, Clint was diligent and delivered a quality job with no fuss. I am very satisfied.
- Reg S (Fencing Services Glen Roy)
Harley Smith made ready the site and installed a new approximately 180cm high aluminium electric sliding front gate on my property finished yesterday. I am so pleased with his workmanship, work ethics, diligent work and how clean he left the site each day. It was not an easy gate to install with large tree roots, limited area to work and difficult incline to the drive level. Harley worked very hard to get the exact details and fit to his satisfaction, nothing was too much trouble for him or too difficult, the customer always came first. Cont...
- AileenB (Fencing Services Mount Eliza)
Hi Chris, Thank-you so much for a great job; I really think it has lifted the street appeal of the house. It's definitely a hit with the neighborhood, as passers by are constantly providing compliments. Your work ethic and professionalism is second to none.
- MichaelT (Fencing Services Doncaster)
We had Bryan install 2 aluminum slat gates for us, the whole process was really quick and professional. Bryan is a tidy worker and a genuine guy! We highly recommend VIP Fencing Fremantle.
- Emma (Fencing Services Aubin Grove)
Dear Ange, I just wanted to say thanks and what a pleasure it was to have you build my back fence. At the time of calling you I was in a desperate situation of needing the fence built urgently, you were not only able to meet my needs with the timeframe, but your advise on what would be best with regard to how the fence should be constructed, and the assurance re the quality of work and materials overall represents 100% satisfaction on my part. Once again thanks for everything, the fence looks great, and I will not hesitate to recommend you to anyone who needs a fence. Cheers.
- Warren M (Fencing Services Croydon)