Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
Great to deal with and great craftsman. Thoroughly recommended.
- Jeremy H (Fencing Services Highett)
Warren and Vea have always done an awesome job looking after our garden and lawn maintenance. When they left to pursue further work with V.I.P. franchises, they didn't leave us hanging to find our own replacement gardener. Instead, they replaced and personally introduced Alastar to us as our new gardener. Warren and Vea spoke really highly of Alastar who lived up to those expectations and more. Alastar helped us with our garden for about a year and later on went onto V.I.P. fencing as his new trade. Alastar managed to efficiently and quickly replace us with John, another great V.I.P .worker to help manage and maintain our garden. A few months later, we discovered we were pregnant and decided we needed to change our fence for more privacy. Our fence was a short picket fence and we used to have unwanted telemarketers knocking at our door quite a bit. The fence was also old and worn out, and very much in due for a makeover. We were also worried about our finances and not being able to afford a new fence or what we had envisioned. We knew since Alastar moved onto fencing, we decided we should work with him on this project. We had no hesitation in ringing Alastar as he had helped us heaps in the past with our garden. He would always go beyond for us, and for that we are extremely grateful. My husband and I had no idea what council required or what drawings they needed and Alastar was so kind to us that he went out of his way to find out that information. Alastar is a great communicator. He helped us with fence and security door ideas that would best suit our budget. He seems a very busy man but even tried to get the fence in quickly for us knowing we had our little one and that we had been waiting awhile for council permit approval. Alastar even rang John, our gardener, to discuss the mulch and the trees surrounding the fence, and how much that cost to clear. We had not asked Alastar to ring John, but he went out of his way yet again. We are so appreciative of Alastar and his work ethics, and wouldn't hesitate to recommend him. Alastar even worked while it was raining, and even till the end, communicated everything to us as he worked. Our fence is superb and the workmanship really outstanding! It looks really good and we love it! Thanks Alastar for helping us out and the amazing build you've done for us!"
- Vicki and Ty (Fencing Services Highett)
Shaun is professional, on time, well organised and a great guy. Cannot recommend him enough.
- Steve L (Fencing Services Blackburn South)
Dear Ange, I just wanted to say thanks and what a pleasure it was to have you build my back fence. At the time of calling you I was in a desperate situation of needing the fence built urgently, you were not only able to meet my needs with the timeframe, but your advise on what would be best with regard to how the fence should be constructed, and the assurance re the quality of work and materials overall represents 100% satisfaction on my part. Once again thanks for everything, the fence looks great, and I will not hesitate to recommend you to anyone who needs a fence. Cheers.
- Warren M (Fencing Services Croydon)
"Thanks for all your help with the fence! Looked fantastic when I got home. Really happy with the extra effort you took with it. It was clear you had a passion for delivering a quality product and not taking any shortcuts. Also really appreciate how clean the yard was when you left and you helping us out by taking away that extra wood. I wasn’t expecting Taylah to ask you to do that sorry or I would have dismantled that makeshift step before you arrived. I guess you had a chainsaw so it hopefully wasn’t too much of a pain. Thanks heaps though!"
- Sinclair B (Fencing Services Oakleigh South)
Thank you so much to Bryan and Karen from VIP Fencing for providing their services and for looking after us as a Not for Profit Community Centre, you guys are amazing and the fence looks great - Staff and Community, Subiaco PCYC
- Subiaco Police & Community Youth Centre (Fencing Services Subiaco)
I approached VIP fencing to replace our shared fence with two of our neighbours. Terry provided a good and competitive quote and delivered a great job within the specified time frame. The replaced fence is looking good and we all believe that it was a good value for money. Terry was very friendly and accommodated our needs for this job and was very pleasant to deal with. I am more than happy to recommend VIP fencing to anyone else.
- Seyed (Fencing Services Lower Templestowe)