Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
Alastar (and team) of VIP Fencing have one a amazing job of replacing 2 fences. He turned up when he said he would. The quote was completed and sent straight away and he's very responsive in all communications. His workmanship is excellent and all materials he's used are of a good standard. We are extremely happy with our new fences and will be recommending VIP fencing to all our family and friends
- Jamie (Fencing Services Mount Martha)
Hello Matt, Hope this email finds you well. We wanted to say Thank You for the fence you installed at our property last week. Looking at it for the very first time, we honestly felt that it was more a work of art than a simple fence. We never doubted that it would be installed correctly, but it definitely exceed our expectations and has added a beautiful and secure finish to our new home...both from the inside and out. The detail and workmanship you have put in are very much evident and your attention to detail and listening to our concerns and requirements are greatly appreciated.....cont
- Philip & Patricia M (Fencing Services Pascoe Vale Sth)
Hi Shaun, Thank you very much for a quick quality job of our fencing requirements. Your workmanship is spot on and we are very happy.
- ArronV (Fencing Services Wantirna)
Thank you for a job well done. The fence looks great and my home and the building site next door have been left clean and tidy. The work done by you and Curtis was efficient and tackled with a cheerful, cooperative approach." Cheers,
- SamD (Fencing Services Hurstbridge)
When I called Mark today he said that Matthew was fantastic, he called him the same day and was out to do the quote the following day, he said that Matthew was great, friendly, professional & gives him a 5/5, he couldn’t speak highly enough of him.
- Mark (Fencing Services Sandringham)
Hi Raj, Thanking you so much for your fencing work these few days. Linda and I find the work you have delivered is of high standard and we are very happy with the new wooden fence you have done for us. We promise we will recommend your service to Linda's customers. You have a great day.
- JosephK (Fencing Services Mount Waverley)
Your work was completed quickly and in a highly professional manner. The results exceeded my expectations and so I am very happy. I would recommend your services to any enquirer.
- NeiII (Fencing Services Glen Waverley)
I am so pleased with my new fence and sliding gate. Bryan attended to the smaller detail by professionally replacing the pavers and filling a hole in the brick wall. Going that extra mile makes such a difference.
- Annie (Fencing Services Yangebup)
Walter and his team have been creating beautiful and sturdy fences for us for more than 10 years. Walter is very professional and his workmanship is excellent. He is prompt, reliable and competitive.
- Vanessa (Fencing Services Surrey Hills)