Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
I recommend V.I.P. because V.I.P. behaved very professionally. They came when they said they would. A detailed quote was emailed to me on the evening of the same day. The email was detailed and easy to understand.
Shaun Thank you for replacing my side fence. I am very happy with the work that you have done for me. I was impressed with the professionalism with which you handled the task. You followed up each stage of the project promptly, efficiently and with courtesy. I am also pleased with the workmanship which you demonstrated in constructing the new fence, your attention to providing high quality materials and the application of the best techniques in securing the posts and palings. Best wishes
Thanks, so much Harley for the wonderful job you did on building our more than standard fence in trying conditions. Your attention to detail was amazing and it is very clear that your carpentry skills set you apart from most, if not all other fencers. The site was left clean and tidy which rounded off a great all-round trade work experience!
- Annette (Fencing Services Mount Eliza)
"Such a great service from these guys and the price was awesome. Can’t recommend them enough." Facebook Testimonial
- Simon (Fencing Services Bicton)
Hi Mark Sorry got home late last night so couldn't see it in the dark, Had a look this morning and looks really good. You have done a great job. Thank you for the great work!
- James (Fencing Services Upwey)
Hi Warren and Jordy, Thank you so much for all you did at the house on Friday. It was a pleasure to meet you both, you worked efficiently and solved problems effortlessly. I really appreciate all you did.
- EvelynP (Fencing Services Essendon)
On time, able to be worked with, reliable and friendly service and advice.
- Colin & Lorraine (Fencing Services Cannington)
We have just had Terry Smith redo our back fence. It was difficult to do as it was flush with the back shed. A brilliant job was done. Concrete Foundations dug deep and erected. Fence looks good , Two days taken to erect ; no corners cut with work. A lovely man to have on your property with no concern re your home safety with an unknown man. Will certainly have Terry back to do carpentry maintenance when required. I am someone who is very fussy about having strangers on our property. Will certainly have Terry back to do any carpentry jobs.
- Ann and Tony (Fencing Services Kew East)
"When our old fence had to be demolished because it was falling over and had holes in it my neighbour refused to pay half. The stress involved was just incredible and it went on for about two years until I finally decided to pay for the fence myself. Although I had used another cheaper fencing company to replace our back fence I decided to use VIP Home Services for the side fence instead. Alastar and Matt did a fantastic job on our side fence and the difference is just unbelievable. The VIP fence is not the cheapest fence but it is clearly better quality and it has completely changed the way our backyard looks and feels. We now have privacy and a totally different feel to our backyard and driveway. I really appreciate VIP Home Services attention to detail and I can honestly say that this is the best thing that has happened to me in the last two years. I have attached before and after photographs to show just what a difference this fence has made."
- Gian (Fencing Services Cheltenham)
Excellent service, great value quote with crew arriving on time completing my fence at the highest quality workmanship - all with a smile! Couldn’t be happier!! Thanks Sid!!
- MalinE (Fencing Services Eltham)