Providing the very best customer service is of paramount importance to V.I.P. Home Services – Fencing and Home Maintenance. Our network of franchise owners throughout the country are fully trained and take pride in the work that they do. They are all fully insured and are owner operated which means that you receive the very best customer service as you deal with the business owner.
In the unlikely event that you are not completely satisfied with the level of service that you receive we want to put that right. Should you not feel comfortable bringing any issues up directly with the franchise owners, we are there for you. We will directly look into the issue for you and liaise with you and the franchise owner to come to a solution. It is important to us that we do the very best we can to ensure your dealings with V.I.P. Home Services – Fencing and Home Maintenance are what people have come to expect from one of the leading franchise companies in the country.
Should you need to contact us in relation to any matters of customer service, simply call our national call centre on 13 26 13.
Thanks, Harley, for the excellent work you carried out at our property, you made a stressful process simple and understandable and the new fence at the front of the house makes our home look terrific! Keep up the great work.
- Rhiannon and Bill (Fencing Services Somerville)
Sid has provided us with exceptional customer service and quality of work! Our boundary fence with steel posts looks fantastic, and we could not be any happier with the finished product. We have Sid booked in over the next few weeks to come and complete our second boundary fence too. We highly recommend Sid and will be passing on his details to our friends and family for their fencing/gate needs. Big thanks again Sid, and we’ll see you for our second fence soon!
- Matthew M (Fencing Services Ivanhoe)
Dear Walter, Thank you for all your hard work and attentiveness to our property and garden. We have appreciated the courtesy you have demonstrated toward us; both you and your colleague, David, are gentlemen. We have no hesitation in recommending you to others and will keep you in mind for any future work. Kind Regards, Daniel and Sally B
- Daniel and Sally (Fencing Services Box Hill Sth)
Thank you Warwick Staniforth for a great job installing my new fence, I’m so happy with the end result. You were very professional from start to finish with great communication, would definitely recommend your services.
- Daisy (Fencing Services Berwick)
Quazi has just completed a fence construction for me. I couldn’t recommend him highly enough. The quality of his work in building my side Colorbond fence is excellent. His attention to detail in getting the job just perfect was remarkable. In particular he communicated effectively to ensure the step ups on a sloping block were exactly what I wanted. Also he was concerned about finishing the job to perfection. If you need a fence done you couldn’t get a more professional tradesman. And I know because I’ve had a lot of fences constructed over the years.
- Sally (Fencing Services Preston)
Great job done by Chris and team. Very professional. Recommended to anyone looking for a quality job.
- John L (Fencing Services Burwood East)
AN ABSOLUTE MASTERPIECE! If you are looking for professionalism and precision relating to the trade of fencing, then go no further than VIP Fencing. I was impressed by their attention to detail and accuracy. It was clearly demonstrated that both the VIP Fencing company and its members not only regard their services as a trade but ultimately a craft. Extending gratitude to Matt Chapman. Not only a competent and skilled individual; but one who exhibited integrity. Thank you, VIP Fencing, for a job well executed from start to finish!
- AnnaliseM (Fencing Services Pascoe Vale Sth)
I would highly recommend Terry for any carpentry work. We have employed Terry’s services on several occasions at our home and he has always been: Punctual Courteous Professional Terry also offers solutions to your problems, he is a great thinker and always has a great outcome to resolve any problems you may have for e.g. we needed a new staircase outside onto our deck and Terry came up with a brilliant idea that no-one else had thought of and it works and looks wonderful!!
- Nancy (Fencing Services Ivanhoe)
Thanks again Mark, for your work on our front fence. There are good reasons why we wanted to get you back to put the front fence up because your quality and workmanship are fantastic. We're very happy with the fence and gates and will be happy to pass on your details to others. Thanks again for your help and for doing a wonderful job.
- MichaelW (Fencing Services Glen Waverley)
When I called Mark today he said that Matthew was fantastic, he called him the same day and was out to do the quote the following day, he said that Matthew was great, friendly, professional & gives him a 5/5, he couldn’t speak highly enough of him.
- Mark (Fencing Services Sandringham)