Our V.I.P. F&HM customer in Perth, had a pretty extensive fencing job, but she struggled with finding a solution. Dealing with previous tradies who did not listen to her problem let alone offer a solution!
"Bryan, tell us more about this project?"
“Rachel needed two types of fence. She wanted to extend the Colorbond boundary fence between her neighbour but her main project was to figure out some kind of front feature fence that would give her some privacy from the traffic on a busy road as well as something aesthetically pleasing to the eye as she didn’t have any backyard and all her outdoor space was in the front yard.”
“Her local council would only allow a solid fence to be 1.2m high. She wanted to go higher and also wanted a low maintenance fence. We discussed a few options and we came up with the Polvin PVC Fence.”
Rachel was very impressed with Bryan’s idea ability to listen to her requirements.
And further more Karen, came up with the solution!
“Karen tell us more about how you came up with your client’s solution:”
“I explained the situation to our contact at Polvin who then forwarded me some photos of some of their various styles that they had completed that were not on their website. I loved the look of a particular fence style and thought it would suit Rachel’s idea of what she wanted for her place. I then sent this through to Rachel as well as the others for her thoughts.”
“She was very thankful for sending through some new options and was very interested in one photo that I had mentioned I thought would suit her property. “
The next step after choosing the type of fence, was getting this through Rachel's council’s long list of approval process.
After a lot of correspondence with the local council, Bryan had to determine the exact layout of the fence and supply drawings of what it would look like, right down to the exact dimensions of the rails, picket size and gaps for council approval.
Bryan explained “This was a very lengthy and drawn out process and we all had to have a great amount of patience.”
During this time Bryan had to return many times to re-measure and mark out her front boundary. He also offered to supply the council on her behalf: aerial photographs with the new fence boundary drawn onto them, detailed drawings and elevations of the fence and how it would sit and look on the property.
Once the council was finally satisfied, this was approved.
Rachel is thrilled with her new fence! Check out her feedback below:
“I had a fairly extensive fencing job and I wasn't entirely sure of the best way to go about it. I got a few quotes but Bryan was the only one who really took the time to listen to my (terribly vague!) ideas and offer a range of options. And in fact, it was Karen who suggested the winning solution!
I required two different fence types, one of which Bryan hadn't installed before, and he went above and beyond to make sure it all worked out smoothly.
So, FYI, he is now a pro at installing Polvin fencing! Karen kept me updated along the way and made all the paperwork really easy too which was a huge relief."
"So, between them, I'm very grateful for the brilliant fence that I have now!"
Thanks V.I.P. Fencing and especially to Mark, that is our fence and it's outstanding, it has been painted now, post code says Clayton but the fence yells Toorak, 2 weeks now and I'm still having my Mortised Post Fence moments! Can I give Mark 6 out of 5 stars?
- Colin F (Fencing Services Clayton)
To Whom it may concern, We are absolutely thrilled to have had the pleasure of working with Angelo (Ange). We were so lucky Ange was able to fit our job in due to a cancellation. Ange went above and beyond to ensure that both ourselves and our neighbours were happy throughout the whole process. He worked back during the week and was there on the weekend. The fence was completed on-time even though there was some lost time initially. Ange you are a credit to yourself and the VIP brand. I will certainly be recommending Ange and VIP to all my friends and family. All the best mate and Merry Christmas
- Cam and Meg (Fencing Services Vermont)
We have just had Terry Smith redo our back fence. It was difficult to do as it was flush with the back shed. A brilliant job was done. Concrete Foundations dug deep and erected. Fence looks good , Two days taken to erect ; no corners cut with work. A lovely man to have on your property with no concern re your home safety with an unknown man. Will certainly have Terry back to do carpentry maintenance when required. I am someone who is very fussy about having strangers on our property. Will certainly have Terry back to do any carpentry jobs.
- Ann and Tony (Fencing Services Kew East)
Thank you so much Harley for your hard work with the construction of our two pool fences (metal and glass). We really appreciated the promptness, quality of work, cleaning up and always keeping us up to date with what was going on. This is the second time we have used Harley for fencing and we have passed on his name to so many people who have admired his work. Very highly recommended, excellent trades person, fully qualified and genuinely a nice guy.
- VPearmain (Fencing Services Mount Eliza)
"VIP have recently replaced an old asbestos fence with a rather nice Colorbond one. Kudos to Bryan for doing precise, careful work in pretty warm and humid conditions. Kudos also to the asbestos removal team, that fence came down pretty quickly. Hard work all round, well done." - Facebook Page
- David (Fencing Services South Fremantle)
Hi Warren and Jordy, Thank you so much for all you did at the house on Friday. It was a pleasure to meet you both, you worked efficiently and solved problems effortlessly. I really appreciate all you did.
- EvelynP (Fencing Services Essendon)
Definitely! very happy with their work got on with the job they did what I wanted I'm very happy!
- Lorraine E (Fencing Services Bon Beach)
We wholeheartedly recommend Shaun Smiley and VIP Home Services for their excellent fencing work. We were delighted with the high quality result, the meticulous attention to detail, the efficiency and timeliness of the work, the professionalism, the value for money - and also (importantly) with the whole process, as Shaun and VIP were an absolute delight to deal with. Shaun completed two boundary fences on either side of our residential property. It was a complex job involving a heritage property, working with 3 separate property owners, and huge old vines completely covering the existing fences which we wanted to preserve. to be cont...
- Sarah and Jason (Fencing Services Canterbury)
We had a clear idea about the sort of fence that we wanted, but after getting three other quotes (which were mostly vague) we weren't confident that we were going to find the right person to do it for us. Then we found VIP Fencing and we were so pleased to find somebody who was able to make our fence and communicate well with us. Everything was clear from the beginning - Bryan understood what we wanted, made a suggestion of something that would improve the design (and he was right) and sent through a detailed and clear quote. Karen was also great to deal with and communicated with us with any questions we had. During the job, they worked hard and remained professional and friendly throughout - it was a big job and the days were very hot! Bryan paid attention to detail and took pride in his work. We have already received compliments for our fence and we're happy it looks exactly as we hoped it would. Home improvements can be stressful and costly and it's always a pleasure and relief when you hire somebody and they not only fulfill your expectations but surpass them. We wouldn't hesitate to recommend Bryan and Karen who are not only hard workers, but are also just lovely to deal with!
- Anna (Fencing Services Fremantle)