Our V.I.P. F&HM customer in Perth, had a pretty extensive fencing job, but she struggled with finding a solution. Dealing with previous tradies who did not listen to her problem let alone offer a solution!
"Bryan, tell us more about this project?"
“Rachel needed two types of fence. She wanted to extend the Colorbond boundary fence between her neighbour but her main project was to figure out some kind of front feature fence that would give her some privacy from the traffic on a busy road as well as something aesthetically pleasing to the eye as she didn’t have any backyard and all her outdoor space was in the front yard.”
“Her local council would only allow a solid fence to be 1.2m high. She wanted to go higher and also wanted a low maintenance fence. We discussed a few options and we came up with the Polvin PVC Fence.”
Rachel was very impressed with Bryan’s idea ability to listen to her requirements.
And further more Karen, came up with the solution!
“Karen tell us more about how you came up with your client’s solution:”
“I explained the situation to our contact at Polvin who then forwarded me some photos of some of their various styles that they had completed that were not on their website. I loved the look of a particular fence style and thought it would suit Rachel’s idea of what she wanted for her place. I then sent this through to Rachel as well as the others for her thoughts.”
“She was very thankful for sending through some new options and was very interested in one photo that I had mentioned I thought would suit her property. “
The next step after choosing the type of fence, was getting this through Rachel's council’s long list of approval process.
After a lot of correspondence with the local council, Bryan had to determine the exact layout of the fence and supply drawings of what it would look like, right down to the exact dimensions of the rails, picket size and gaps for council approval.
Bryan explained “This was a very lengthy and drawn out process and we all had to have a great amount of patience.”
During this time Bryan had to return many times to re-measure and mark out her front boundary. He also offered to supply the council on her behalf: aerial photographs with the new fence boundary drawn onto them, detailed drawings and elevations of the fence and how it would sit and look on the property.
Once the council was finally satisfied, this was approved.
Rachel is thrilled with her new fence! Check out her feedback below:
“I had a fairly extensive fencing job and I wasn't entirely sure of the best way to go about it. I got a few quotes but Bryan was the only one who really took the time to listen to my (terribly vague!) ideas and offer a range of options. And in fact, it was Karen who suggested the winning solution!
I required two different fence types, one of which Bryan hadn't installed before, and he went above and beyond to make sure it all worked out smoothly.
So, FYI, he is now a pro at installing Polvin fencing! Karen kept me updated along the way and made all the paperwork really easy too which was a huge relief."
"So, between them, I'm very grateful for the brilliant fence that I have now!"
AN ABSOLUTE MASTERPIECE! If you are looking for professionalism and precision relating to the trade of fencing, then go no further than VIP Fencing. I was impressed by their attention to detail and accuracy. It was clearly demonstrated that both the VIP Fencing company and its members not only regard their services as a trade but ultimately a craft. Extending gratitude to Matt Chapman. Not only a competent and skilled individual; but one who exhibited integrity. Thank you, VIP Fencing, for a job well executed from start to finish!
- AnnaliseM (Fencing Services Pascoe Vale Sth)
"Such a great service from these guys and the price was awesome. Can’t recommend them enough." Facebook Testimonial
- Simon (Fencing Services Bicton)
Chris did a fantastic job with our fence. I'd happy recommend his services to others. He was reliable, friendly and good to his word. Can not fault from start to finish.
- Kim P (Fencing Services Burwood)
Thanks very much for the job you did with our fence replacement. You arrived on time, worked a long day to complete the job which is excellent. I would certainly recommend you.
- Libby & Noel (Fencing Services Mount Waverley)
Clint did an amazing job. He was available at all times to answer questions and offer suggestions. The finished product is exactly what we wanted. I will use him again as soon as the need arises.
- HamishM (Fencing Services Coburg)
Very professional and prompt response to my request for a quote. Most pleasant young man and good communicator.
- LyndelB (Fencing Services Eltham)
Perfect! Troy was an absolute professional, he turned up on time which many tradies do not .That for me was good enough and he listened to what my brother in law discussed with him .We had some delays due to manufacturers issues but Troy kept me informed throughout the process .When Troy actually started working he worked solid for 3 days until completion of the job .I will highly recommend Troy to my family and friends. He will be coming back to do my back fence. Thank you once again Troy all my friends and neighbours love the new fence!
- SteveH (Fencing Services Chelsea)